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Process Awareness characterizes a degree to which the process participants are informed about the process procedures, rules, requirements, workflow and other details. Good awareness of the staff is an important condition for success of any business process as it makes sure that people do what they are expected to do: participants can act more affectively if they better feel their responsibility and know their contributions in terms of the overall process goals. The higher is process awareness, the more profoundly the employees are engaged into a process, and so the better results they deliver.
Process awareness is built up from the following components:
- Transparency of a process work environment (people can track how the process progresses);
- Plainness in assignment of process operational duties and responsibilities;
- Knowledge of process policies, requirements and expectations;
- Regular monitoring, controlling and improvements of process quality;
- Effective communications and feedbacks between process participants;
- Knowledge and acceptance of mission-critical areas of a process;
- Awareness of whom the process managers and process owners are;
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