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Project Acceptance Criteria mean a specified set of characteristics, descriptions of capabilities, or other useful qualities of the project results – these useful features are desired and expected by the project customer as peculiar to the project outcomes which he orders and pays for, so if the obtained project products fully comply with these client requirements, then the project customer will be formally satisfied and will accept (verify) the project as successful. The major purpose of the project acceptance criteria is to prevent project scope creep and customer dissatisfaction.
The acceptance criteria should be defined in the planning phase – it is a product of collaborative efforts (interviews, discussions, negotiations and conclusions) of the project manager and project customer, so the team members clearly know what they should deliver to the customer, while the customer knows what he will get in a result of the project (he recognizes how his needs correlate with the project results). Project acceptance criteria serve as a checklist for project team to focus on the client expectations and for customer to control whether he has got everything he requested for (both at the end of the project and on certain intermediary milestones).
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