Customer care software – work management solution for customer care

Customer care software is designed to help specialists of the department to undertake their direct functions. It can help to keep records on relationships with current clients , to handle client claims, complaints, requests and suggestions along with keeping records on services provided to clients. Such a department or service is very important within organization (that is interested in long-term relations with its customers), and usually works according to own support service plan that defines course of activities – usually it describes necessity of increasing the customers satisfaction rate along with decreasing number of customer defections. In order to make such an optimistic plan realized, all activities should be taken under strong customer care management that can attentively control all the tasks allocated among support specialists. Let’s consider the role and benefits of client care software (with a help of specific example – VIP Task Manager ). The purpose of customer care tools is to facilitate efforts of the service group in the following directions:

• The processes are standardized and documented activities intended to save time of the specialists who perform these processes. Customer care software can be used to plan and manage the processes with higher efficiency, for example process of handling client claims – that system holds records on all the accepted claims, displaying current statuses of every claim, so specialists can easily see which claims are already satisfied and which sill require their attention . With a help of VIP Task Manager you can plan these processes as sequences of tasks assigned to individuals, along with controlling their performance in real-time regime.

• Customers care projects are the complex arrangements established to improve the methods and approaches of dealing with prospects, because in order to increase cient satisfaction and decrease customer defections, fundamental and complex improvements should be applied even to smallest aspects of the activities . Thosetools , like VIP Task Manager , make it easy to deal with projects of any scope, through planning tasks, communicating responsibilities to team members, and controlling progress on these tasks.

• The procedures that are performed on daily basis, like different procedures related to managing customers subscriptions, clients follow-ups, different support services, as well as day-to-day (recurring) tasks included into performance of long-term plans etc. Computer-based customer care system can also provide great assistance on scheduling, reminding and controlling recurring tasks, along with promoting templates-based customer care management . With a help of VIP Task Manager you are free to create plan described with all necessary custom details, and to share this plan among all team members who have to participate.