Orientating an organization to business processes

An organization focused on process ensures internal continuous cycle of products and services production, and quality assurance on each step of the production. For maintaining a continuous cycle of the production, procedures of the organization require optimization and further improvement. Business processes are usually determined and based on a customer's requirements. It is very important to ensure unobstructed fulfillment of the process that in its turn will allow the organization to increase value added and to maximize utility of products and services for customers.

Efficient management of key processes in the organization is a basic driver to success. Operating business processes is a complicated problem because processes cannot separately exist and they closely intertwine with one another. Typical key processes include:

• Procurement
• Researches and development of new products and services
• Production
• Supply chain
• Distribution
• Support of customers

It is necessary all the time to maintain the processes in a working condition. To guarantee continuous and successful development and improvement of the processes, it is necessary to meet the following requirements:

• Purposes should be clear and achievable
• It is necessary to develop ways for involving both management and subordinates
• Employees are valuable source of the information. Participation of the personnel significantly helps to realize the offered changes

Division of the organization's business processes into groups, subgroups and tasks allows to resolve a number of the latent issues of typical functional model of the organization. Then, all involved people will see the business process entirely, and at the same time each of them can see own area of responsibility. Building of such a model requires collaboration of all involved people for the warranty of that all accessible knowledge will be applied in the model. The model can consist of certain tasks, responsibilities, functions, information and resources. The model can contain also annotations on potential problems in the workflow, ideas on improvement and other comments.

VIP Task Manager is an application for managing business processes within an organization and contributing to efficient collaboration at all levels of the organization. VIP Task Manager allows to create conditions for orientating the organization to the business processes. In this context, t he basic advantage of VIP Task Manager is that it gives an accurate picture of all events in the organization with all existing issues and bottlenecks. By using VIP Task Manager the organization will get benefits as follows:

• Reduction of time delays
• Optimization of resource management
• Reduction of financial expenditures
• Total increasing in organization efficiency
• Improved products and services quality
• Better customers satisfaction

VIP Task Manager creates conditions for better understanding final goals and results of the organization activity. But the most important is an understanding that processes and their results build relationship with customers.

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