Problem management software

All kinds of business and labor activities in the world are surely connected with a number of typical or usual problems which may appear once, sometimes or repeatedly. Problem management software is a system which allows collecting descriptions of these typical problems, recording them into software’s database, along with associating them with appropriate solutions, so users of such a system can just input some attributes of the issue they currently face and immediately see the recommended solution.

That system can be extremely helpful in industries where dealing with problems is the core of professional practice, for example technical support departments where the most of the staff duties are related to identifying and solving problems, and where database can be extended almost everyday with new problems, diagnosis tips, interpretations and possible solutions.

When unpredictable and unknown problems appear they usually hamper business activities, but with a help of software you can critically reduce the time of problem diagnostics and decision-making, so the staff members don’t waste lots of time to understand what the issue is all about and how it can be managed. There are different solutions – some of them are very specific (for example medical systems for managing health problems, disorders, diseases etc), while others potentially can be used for a variety of different needs (for example VIP Task Manager that is a program, but also can be used for managing problems). Basically, any kind of those tools should be able to help you to:

• Increase problem-related awareness and competency of the personnel;
• Retrieve appropriate remedial solutions from the database quickly;
• Classify problems and conduct statistics on their appearance;

With a help of VIP Task Manager you can use the following features:

• Create step-by-step problem management plans where each typical or repetitive problem can be associated with a remedial or preventive plan – explained in actions required to solve it.
• Possibility to manage the team in terms of allocating responsibilities on problem solving actions between appropriate specialists who should act like a team.
• Making reports to track number of problems that have appeared and were solved during certain period of time along with recording detailed history on this.
• Adjusting workflow to match specificity of your company. 

There are a lot of problem management benefits justifying implementation of such software – users can easily know how to handle usual problems along with studying typical examples to adjust them and design their own solutions for non-trivial problems.