Quality assurance: five stages Six Sigma Project

Six Sigma is a methodology of quality management that gives a company tools for business processes improvement. This approach allows to manage quality assurance and business processes more effectively, and reduce costs and increase company profits. The fundamental principle of Six Sigma approach is the customer satisfaction through implementing defects-free business processes and products (3.4 or fewer defective parts per million).

Six Sigma approach determines factors that are important for product and service quality. This approach contributes to reduction of the business process deviation, improvement of opportunities and increase of production stability.

There are five stages in Six Sigma Project:

1. Defining
   The first stage of Six Sigma project is to define the problem and deadlines to solve this problem. The team of specialists considers a business process (e.g., production process) in details and identifies defects that should be erased. Then the team generates a list of tasks to improve the business process, project boundaries, customers, their product and service requirements and expectations.
2. Measuring
   On the second stage the business process is to be measured and current performance is to be defined. The team collects all data and compares it to customer requirements and expectations. Then the team prepares measures for future large-scale analysis.
3. Analyzing
   As soon as the data is put together and the whole process is documented, the team starts analysis of the business process. The data collected on stage two “Measuring” are determine root reasons of defects/problems and identify gaps between current performance and new goal performance. Usually the team specialists begin with defining the fields in which employees make mistakes and cannot take effective control of the process.
4. Improving
   On this stage the team analyzes the business process and works up some recommendations, solutions and improvements to erase defects/problem or achieve desired performance level.
5. Controlling
   On the final stage of Six Sigma Project the team creates means of control of the business process. It allows the company to hold and extend scale of transformations.

In order to accomplish Six Sigma Project, the project manager can assign a list of tasks following these five stages. HThat person can use CentriQS software that allows the project manager to create and assign tasks to the project team and track the task performance. CentriQS is specially designed for management of projects. This business management solution combines all the functions required for project planning, team management, communication and everyday project monitoring.

In CentriQSall five stages will be displayed as task groups and each of them will have several tasks inside. For example, the task group 'Defining' that is the first stage of Six Sigma Project, has several tasks:

• Defining
  • Identification of improvement opportunities.
  • Choosing the best business process opportunity to work on.
  • Defining the process boundaries, customer requirements and goals.
  • Developing the business case and prepare Project Charter

The project manager can assign tasks to one or several team members, and they will be notified on task assignments by automatic notifications. The project manager can set permissions to a task and task group, so team members will watch only the tasks and task group they are assigned to. Each team member will be added in the project database as a resource and have personal protected login.

For each task the project manager can set due date, start and finish dates, actual and estimated times, status and priority. He can have full access to the project database so he can watch and supervise the project and track procrastinations and increase task priorities. When a task is completed by a resource, the project manager receives notification by email or within the application.

CentriQS allows to build reports and store them in text or HTML formats. A project team member can then send the report to the project manager.