Step 1: Selecting software for Telecommunication industry

Step 1: Selecting software for Telecommunication industry

The mission of companies working in Telecommunication industry is providing traditional services such as wired phone and cable TV, and also services such as cellular phone, broadband , wired and wireless Internet, satellite TV etc. In order to reach success, Telecommunication Company needs establishing and keeping coordination between activities of all its departments in context of company business goals and projects – all technicians, office administrators, sales managers and other specialists should be united by common company mission and strategy, working together as a one team aspired towards both shared and departmental objectives.

VIP Task Manager can promote and support productive interdepartmental coordination and collaboration, including project management, daily processes management and time management within Telecommunication Company. All these capabilities are provided through client-server technology and the set of work management tools. Let’s briefly consider these tools, their benefits and functions.

Task List tool to manage tasks in Telecommunication industry :

Task List is a versatile tool that is used for viewing to-do lists and functionality of this view can be used for the following:

• Building and tracking individual & team to-do lists for any time period
• Listing tasks related to installation , maintenance, and repair of equipment
• Listing tasks related to sales, administrative and organizational issues
• Listing technical and organizational tasks in context of telecommunication projects
• Planning, keeping, reporting and supervising workflow records – customer support, complaints and technical service records , sales follow-up s, staff trainings, engineering tasks etc.
• Creating and using action templates – technical checklists, business processes etc.
• Sorting, grouping and filtering upcoming tasks by priorities, due dates etc.

Task Tree tool to manage projects in Telecommunication industry :
Task Tree tool allows building hierarchy of task groups and it is convenient for the following needs :

• Setting relationships between task groups and subgroups to create a tree-like picture of telecommunication projects
• Controlling and assessing progress on telecommunication projects as well as daily workflows of technicians, sales, customer support etc.
• Representing technical, sales and other plans, goals and milestones through setting user-defined task group attributes of any type, including formulas
• Managing staff members through assigning roles and responsibilities to them, granting user permissions for access to content of telecommunication projects
• Sharing and providing control over tasks and projects in terms of qualitative and quantitative measures
• Sending workflow notifications to team members and controlling statuses of tasks
• Building reports in MS Excel format, printable reports and building charts

Calendar tool for scheduling in Telecommunication industry :
Task scheduling through Calendar tool allows the following:

• Creating and sharing timetables of technical arrangements and procedures
• Creating timetables of work shifts and vacancies
• Creating and viewing timelines of telecommunication projects
• Planning and viewing daily agenda of individuals and sub-teams
• Providing employees with clear view of deadlines in context of assignments