Step 3 : Setting Telecommunication Company workflow

Step 3 : Setting Telecommunication Company workflow

Telecommunication Company may have several business projects running at the same time – this portfolio may include company’s internal projects (established for development of company’s infrastructure), usual projects ordered by clients, and shared projects (where company participates according to contractual obligations).

Along with engagement in these projects, staff of Telecommunication Company has to execute a number of routine tasks and perform daily duties that ensure service capability of technical infrastructure, satisfaction of current clients, and attracting of new ones.

Task management solution created with a help of VIP Task Manager for Telecommunication Company is focused on flexibility – each department in the company has different functions and specific tasks, but along with this, specialists from different departments may need to be engaged in common projects.

Reasoning from this, we have designed the following structure of Task Tree to allocate tasks by categories:

• Projects:
• Project 1
• Project 2
• Project …
• Departments:
• Client accounts department
• Sales and Marketing department
• Technical department
• …….

Task oriented Telecommunication Company workflow :

Represented Task Tree structure in VIP Task Manager allows keeping flexibility in managing tasks, because it allows setting specific workflows for each task group, it is especially useful for departmental groups. Each task in VIP Task Manager has a sequence of statuses which represent progress of task – this workflow (set of statuses) can be modified along with adding new task attributes. Departmental managers and specialists may plan and track their daily tasks according to their needs and specific departmental workflows – for example, Sales department may need to set and assign sales plans for month, Technical department may need to plan and assign procedures related to routine maintenance of equipment etc.