Installing and configuring new hardware and software

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These typical for IT department functions are performed not often, but they are very important, because new hardware and software are the instruments which can gain a great competition advantages for the business, so IT professionals should organize these activities thoroughly. First of all, it is necessary to make a comprehensive technical and financial research on business expediency of buying and installing of IT products. These functions require from IT specialists learning of a big number of technical documentation - manuals, tutorials, instructions etc. Besides its direct purposes, VIP Task Manager can be used for purposes of IT documentation management.

Planning of operations with hardware/software

Tasks which are fulfilled by IT department include responding to individual users' problems with computer systems, provide instructions and sometimes training, diagnose and solve common issues, repair computers. The duties related to implementation of new IT products are allocated within system administrators according to their competence and skills. Some products can be successfully installed and configured by junior specialists (for example computer peripherals or office software) in few minutes and other tasks may require long-term collaboration of several qualified system administrators (for example complex upgrade of networking infrastructure).

VIP Task Manager is the groupware for project management which is designed for planning and controlling of team activities.VIP Task Manager allows IT team coordinator to schedule and assign tasks to IT team members for each day, week, month and year. On the other hand VIP Task Manager allows IT professionals to manage their tasks by themselves, so it works as effective individual work organizer as well. Task List and Scheduler (Calendar) are the most convenient modes for planning and viewing of IT professional's individual working schedule. VIP Task Manager can be used for time, quantity and cost planning as well.
Tracking of operations with hardware/software Process of IT improvement is regulated by definite plan which is technically elaborated by IT specialists and coordinated (costs and time) with business management of the company. Implementation of this plan requires appropriate control. IT department chiefs need to track time and money spent and report this information to business management. VIP Task Manager allows performing of such real-time control. IT supervisors can easily track the performance of each task and project, be aware if project progress moves according to plan or if any issues appear. Installing and configuring of new hardware and software may cause a number of technical questions and issues which not always can be solved during one day. The work at such task may require learning of different manuals, tutorials, instructions, advices of co-workers and colleagues from Internet. All working informational materials (files and links) can be attached directly to task (issues and notes can be entered to appropriate section "Notes").
Reporting of operations with hardware/software IT specialists should report about their work performance. VIP Task Manager allows analyzing of the work done by the IT department. For example it can be used for analysis of the improvements made during certain period - how many new computers, hardware details, software packages were installed, how many time and money were spent for this. Another key capability of the task management groupware is analyzing of work productivity of the IT team members. For example IT manager can see how many tasks were done by certain employee during certain period, when they were started and completed, calculate and compare various IT department KPI's. Also VIP Task Manager allows building printable charts and reports that can be printed out, stored or posted on web-site.
IT department staff IT department functions/workflow IT Projects management Performance of routine audits and maintenance of hardware and software >> Installing and configuring new hardware and software Software design & development, selection, testing, installing and support


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