Step 10. Managing training agency KPIs

Performance tracking
Each training event or training programme should be planned by the training manager in order to show trainers the timeframes and deadlines. The training manager is also responsible for tracking task performance and managing employee productivity. He compares actual time the employees spent to complete tasks with scheduled time. For this purpose the training manager can use VIP Task Manager software. InVIP Task Manager each task has such attributes as 'Actual time' and 'Estimated time'.

Comparison of these two fields allows to analyze task performance per employee within training agency. For example, trainer should spend no more than 45 minutes for business training presentation, but in fact he spent 1 hour because of technical issues with his laptop. The training manager can use Charts Panel to display the dependency between actual time and estimated time. The performance report in Column diagram view will visually show the training manager the dynamics of hours worked actually versus hours scheduled.

Counting task duration
In the training agency solution there can be created the custom field 'Task Duration' which shows how much time each trainer spent to complete tasks in his to-do list. This custom field allows to count time spent per task as well total time spent by all trainers to complete the whole training programme. For example, when The Successful Career Development training has been finished, the training leader needs to know what time was actually spent per task to complete this training.

Calculating budget and expenditures for training programmes
When the programme manager develops a new training programme, he establishes a budget that covers all expenditures the agency makes in order to satisfy customers and achieve the programme goals. In VIP Task Manager the programme manager can create the custom fields 'Budget' and 'Expenditures' in order to show the financial side of the training programme.VIP Task Manager allows to assign budget and expenditures to each task as well as each task group, so the programme manager can track expenses per task and per task group.

• Step 1. Software solution for training agency
• Step 2. Employee management tool for training agency
• Step 3. Managing training agency workflow
• Step 4. Task customization in training agency solution
• Step 5. Task planning in training agency solution
• Step 6. Sharing training agency tasks
• Step 7. Use of documents in tasks of training company solution
• Step 8. Tracking training agency tasks
• Step 9. Reporting training agency tasks
• >> Step 10. Managing training agency KPIs